Benefits with Booking Concierge

• As of late 2024: Guests staying in Concierge Staterooms and Suites are recommended a gratuity amount of $23.50 per night, per stateroom Guest. This includes gratuity for the assistant stateroom host, who services the Concierge accommodations, and the Concierge Lounge team, in addition to the positions listed above.

• When booking the cruise

  • Deposit is nonrefundable but transferrable

  • If you book deposit for room & vacation protection plan at the same time it will protect your deposit

• When booking on-board activities or excursions

  • Concierge staff handles every request

  • Must be paid in full before can book anything

  • How to book on-board activities or excursions

    • Email Dcl.Concierge.Services@Disney.com

    • Time stamp midnight at 130 days eastern stand time

    • They have a dedicated email and phone number to use also

  • If you have non-Concierge guests on the same ship

    • They CAN NOT use the lounge and/or pool

    • You can add them to your port adventures

    • Can not book on-board items with them early (it is based on their Castaway Club level)

  • Not official but it is thought/estimated that Royal Suites get first options and then rest filled in by category level

  • Concierge guests can book onboard activities up to 130 days prior to sail date by contacting the Shoreside Concierge Associate team. Online booking for Concierge Guests is available 123 days prior to sail date.

• SERVICE is better than any Disney concierge in FL or CA

• Worth every penny

• Embarkation Day

  • Port arrival time is any time you want

  • Lounge to wait at port if ship not ready

  • Escorted from lounge onto the ship

  • Special lunch on ship and meet hosts

    • Can ask for anything that was not granted before getting on the ship

• Once on the ship

  • Staterooms ready immediately

  • Special lunch in lounge/dining hall on embark day

  • Pillow menu

  • Room Service Special Menu

  • Internet packages included based on room category

• Disembarkation

  • Priority disembarkation 7:30 am is the earliest

  • Go to lounge and will get escorted down the elevator in an express fashion because of special key

• Door magnets

  • Regular magnets work on Magic, Wonder and Wish

  • Need neodymium/rare Earth magnets for Dream & Fantasy

• Miami and San Diego ports do not have lounges

• Magic and Wonder have 2-bedroom suites

• All ships have family verandah and 1-bedroom suites

• Royal Suites or Walt Suites on all ships

• Tower/Funnel suites available

• Wonder and Magic

  • Staterooms on Deck 8

  • Lounge on Deck 10

• Dream and Fantasy

  • Staterooms on deck 11 and 12

  • Lounge Deck 12

• Highest level of convenience

• Numerous Facebook groups to ask questions

• Wonder and Wish considered to have the best lounge

• Magic and Wonder royal sleeps 8

• Wish 2 story only sleep 5

• Dream and Fantasy sleeps 5

• Cost for sailing can be 35 – 135% more for concierge

• You can take down the rope to get to your room

• 40 minutes to meet before show starts to get into them early which is hard for kids but get free popcorn

• Great snacks in the lounge on embarkation day instead of getting lunch

• Hot breakfast in concierge lounge

• Royal gathering can be booked 35 days out

Castaway Cay Cabanas